(03) 9996 8335
19 Fleet Street, Somerton 3062

TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of courierconnect.com.au (the “Site”). This Site is owned and operated by Courier Connect Management. This Site is a small business.

By using this Site, including booking services via our Express Book and Pay system, you indicate that you have read and understand these Terms and Conditions and agree to be bound by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Courier Connect Management and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

  • Freight and Courier Transport services.

All services must be paid for in full at the time of booking, including bookings made through the Express Book and Pay system.

All information, descriptions, or images provided on our Site are presented as accurately as possible. However, we do not warrant that all service descriptions or information are error-free. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject, or cancel any order or booking where necessary. If we cancel a booking after payment has been processed, a refund equal to the amount paid will be issued. It is your responsibility to monitor your payment method to confirm receipt of any refund.

Express Book and Pay – Prohibited Freight and Goods

When using our Express Book and Pay service, you agree that certain goods and freight are strictly prohibited and cannot be transported under any circumstances.

General Prohibition

Goods and freight that are perishable, damaged, dangerous, illegal, counterfeit, replica, stolen, or contain liquids will not be accepted. If freight is unpackaged or inadequately packaged, the carrier reserves the right to reject the goods at the time of collection.

Liability and Insurance

Courier Connect Management and its carriers are not liable for loss or damage to goods and freight.
Insurance must be arranged by the customer independently. Insurance coverage applies only where it is expressly stated in writing by the carrier.

Prohibited Items List

The following items, and any items similar in nature or description, are strictly prohibited:

  • Used engines, transmissions, gearboxes, or motor vehicle, motorcycle, or marine parts that may leak during transport

  • Alcoholic beverages including beer, wine, and spirits

  • Animals, animal products, animal skins, fur, ivory, or endangered animal products

  • Antiques, fine art, or works of art

  • Bullion

  • Collectibles or irreplaceable items

  • Any item worth more than its original purchase price or not commonly available currency or negotiable instruments

  • Dangerous goods, hazardous, combustible, or corrosive materials including chemicals and paints

  • Aerosols and perfumes

  • Flammable liquids, petrol, lighter fluid, flammable solids, and non-safety matches

  • Gases, mace, camping gas, oxidizers, bleach, poisons, pesticides, corrosives, car batteries, lithium batteries, and mercury

  • Illegal drugs, narcotics, and pharmaceutical products

  • Explosives, detonators, fuses, grenades, mines, fireworks, and flares

  • Firearms, firearm parts, and ammunition

  • Human remains, including ashes

  • Industrial diamonds or carbons

  • Medical samples, diagnostic specimens, blood, urine, bodily fluids, or tissue samples

  • Perishable items

  • Flowers, dry ice, foodstuffs, temperature-controlled goods, plants, plant products, and seeds

  • Cotton, seeds, teas, tobacco and tobacco products, rice, sugar, grain, wheat, soya, and cocoa

  • Pornographic material

  • Precious and semi-precious stones, including jewellery

  • Watches and costume jewellery

  • Fertilisers, insecticides, and pesticides

  • Fragile goods including marble, glass, and slate

  • Seafood

  • Nuclear or radioactive materials or fuel

Courier Connect Management reserves the right to refuse carriage of any freight deemed unsafe, unsuitable, or non-compliant.

Attention – Items Over 40 kg / Palletised Freight

If any item weighs over 40 kg, or is supplied on a skid, pallet, crate, or any combination thereof, the following conditions apply:

  • All items over 40 kg must be securely packaged on a forklift-able skid, pallet, or crate

  • The declared weight and dimensions must include all packaging materials and contents

  • Automotive engines, gearboxes, and large machinery components must be bolted down and securely fixed within a forklift-able crate

  • A forklift must be available at both the pickup and delivery locations

Failure to meet these requirements may result in refusal of collection, additional charges, or cancellation of the booking.

Third Party Goods and Services

Our Site may offer goods or services supplied by third parties. We do not guarantee the quality, accuracy, or suitability of any third-party goods or services.

Payments

We accept the following payment methods:

  • Credit Card

  • PayPal

  • Debit Card

By providing payment information, you authorise Courier Connect Management to charge the full amount payable to your selected payment method.

We reserve the right to cancel or reverse any transaction where we believe a payment violates applicable laws or these Terms and Conditions.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or other mandatory consumer protection legislation applies and cannot be excluded, these Terms and Conditions do not limit your statutory rights. In the event of inconsistency, mandatory legislative provisions will prevail.

Links to Other Websites

Our Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. You are responsible for reviewing their terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by law, Courier Connect Management and its directors, officers, employees, agents, affiliates, and contractors will not be liable for any loss, damage, claim, or expense arising from the use of this Site or the provision of services.

Indemnity

You agree to indemnify and hold harmless Courier Connect Management and its directors, officers, employees, agents, affiliates, and contractors from any claims, losses, damages, liabilities, or expenses arising from your use of the Site or breach of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

Changes

These Terms and Conditions may be updated from time to time. Changes will be notified via email or by posting a notice on the Site.

Contact Details

If you have any questions or concerns, please contact us:

Phone: (03) 9996 8335
Email: [email protected]
Address: Unit 12, 10 Mirra Court, Bundoora VIC 3083

You may also contact us through the feedback form available on our Site.

Effective Date: 16 Feb 2026